Right now, on their website the green sofas are for pre-order and would be shipped by Jan 2026. When we bought it, there was no indication of a pre-order and the website was actually advertising it as in-stock (to be specific they said low stock but would be delivered in 7 days), so we followed through with our purchase. We bought it on the 17th of July and we were excited thinking we're going to receive it soon. But we receive an email saying we were suppose to expect it around early August due to delays (fair enough). August came and still nothing, we were so confuse because there were no updates from Lifely or from the shop up so it honestly felt like they just took the money and ran. We contacted customer service and they said that they are waiting for shipment of parts and that it will get to us by 30th of September. Annoying, but okay. 30th of September rolled around and nothing so we had to contact again and the couch parts are to come on the 30th NOT get to us on the 30th. So horrible communication there. The couch did not get to us until October, no updates were given from when we purchased unless we contacted them. It took them the 2nd of October to give us a tracking number. It arrived to us today, 9th of October. I'd heavily consider not buying it if you're considering time and price point for quality. It ooks pretty but even me and my partner are skeptical as to how long this is going to last us given the high price tag. Cushions are not sized the same or feel, stitching are awry, even the covers. My partner likes the colour but even that's the best compliment she can give since she wanted a green couch. Assembly is easy but joinery parts seem low quality and cheap, and there are holes in parts that doesn't match up. Took almost 3 months to get to us, entire two months of waiting, and for us to receive a mediocre quality couch. Buy with a lot of caution, especially if you're investing in a couch. We wish we would've gone to a physical store instead. Me and my partner likes to purchase goods from local, we like supporting Australian businesses big or small especially those with good causes. We're very conscious purchasers and it's not everyday we purchase $2k on a couch. The process we went through was arduous and the company needs more work into making this worth it as they say it is and they need to be extremely more clear cut about what they can or cannot offer. Don't sell things to customers if you don't have the parts ready, don't say it's going to get to us in 7 days if it won't, don't leave us hanging waiting for parts, give us email updates as to why you're not meeting the expected delivery time that you emailed us. So again, if you do buy, proceed with utmost caution.
